FAQs

Q. Will I receive an Email Confirmation?
Yes we will send you an email confirmation instantly for all bookings made and should this not arrive within the hour then please double check your junk folder for the email confirmation.  If you have not received the email then please call us and we will be happy to resend you the email confirmation.

Q. Will I receive an SMS Confirmation with the driver details if so when?
Yes we will send an SMS confirmation for each individual journey.  It will be sent out a day before you travel between 12-2pm UK time provided you have supplied us with a mobile number when you make your booking.  The SMS will contain the date and time of your booking and the driver’s name and mobile number along with the office number just in case.

Q. How much luggage can I take?
As much as you like as long as we know at the time of booking, so we can supply the right size vehicle.

Q. How do I find my driver?
Please turn on your phone as soon as you land that way our driver can call you to arrange the pick up point, also this will allow your phone to download the sms we sent you the day before with your driver’s and our office number.

Q. I did not receive my SMS?
Please ensure you are using the same number you supplied us with at the time of the booking. If the driver does not hear from you within 30mins he/she will come inside with a sign to greet you as a fail-safe.  If you are still worried please call us on 01844 398888.

Q. Will you come into the airport to greet us?
Yes, if you have arranged a meet and greet service we will have a board with our company logo and your name on it at the arrivals, exit or a pre-arranged meeting point, and assist you with your luggage to the waiting vehicle.

Q. Are there any additional charges for multiple pick-ups/drop-offs?
A small charge may or may not apply. Ask for details at the time of the booking or place a comment in the additional requirements box and we will amend your booking if required.

Q. Do you supply child safety seats?
Unfortunately not, but you can use your own and we will be more than happy to store it for you for your return journey provided you label them with the Return Date, Time, Flight Number, Airport, Name and contact number of the person on the booking.

Q. What is your smoking policy?
All our vehicles are non-smoking

Q. What are your hours of operation?
Airport Run Direct operates 24 hours a day, 7 days a week and 365 days a year, including all public holidays.

Q. What happens if I need to cancel or change my booking?
Cancellation will require a minimum of 12 hours notice by way of email or calling the office.  An acknowledgement email from us will be sent to confirm your booking is cancelled prior to the arranged pick up time.  If the booking is cancelled less than 3 hours then 50% of the total fare is chargeable to the client.  Should a cancellation be made 12 hours before the arranged pick up time, then all pre-payments/deposits will be refunded subject to a 15% administration charge. We also advise any changes to be made at the earliest opportunity again either by email or telephone call as if the car is en-route or at the destination then the full fair will be payable.

Q. What if my flight gets diverted?
This is very rare however should this happen we will remain at the original collection point as per your booking until we hear from you. (Please note the airport information on these occasions is very unreliable, more often than not the client will know well before us/the driver where the flight has landed). All waiting and parking charges will need to be paid to the driver as per our terms and conditions of booking, and so it is best to contact either the office or the driver as soon as possible.